Notes on Shipping and Delivery
TOKAIDO guarantees that each item that you receive will be as you have ordered or we will remake and send you the correct one at no extra charge to you.
TOKAIDO will accept returns of un-embroidered, unworn items without charging a restocking fee. We cannot accept embroidered items as we cannot provide them to another customer so please order carefully.
As you may have already read for some orders we make each one individually as it is ordered which requires time for proper craftsmanship. As soon as your order is completed, we will send you an update with the shipping information for Fedex so that you may track your order on its way to you. Fedex delivery is usually within 1 week.
SAL Economy is insured and provides a tracking number for most but not all countries. Delivery usually takes from 2 to 3 weeks.
All FEDEX shipped orders will require customs duty in your country. This duty is not paid to TOKAIDO or FEDEX but is paid to your government. Please check with your local customs office to determine the duty. SAL Economy shipping does not usually require customs duties but in some rare cases it is possible.
Special Note: We have had many complaints in the past from our UK customers for SAL Economy delivery due to the poor delivery record of Parcel Force. Please be aware that it is not uncommon for delivery in the UK to be delayed.